If you want to send us an unwanted item you have the right, as long as it is within 28 days after purchase, and provided that ...

• Items were not worn or washed
• Items do not have traces of make-up

All refunds will be made on the means of payment used to pay for your purchase no later than:

• 28 days after receiving your return to our premises, or
• (if earlier) 28 days after receipt of proof that you have made a return

If you have received an incorrect / defective item, please contact our Customer Service department who will be happy to assist you. Do not forget to give them your order number.

Ah, and do not forget to keep a proof of sending, we will need it in case your package gets lost. If the post office in which you are returning refuses to provide you with one, take a picture of your stamped package.

We cannot show the designs of the fabrics because we have to many different patterns and it changes every day. For woman colors, the patterns are feminine (flowery, rounded). For man colors, the patterns are smaller (triangular, square).

You can let us know what kind of design you want (for woman or man) on the payment page in the " specific request " case made on purpose.

You can also send a message to the customer service contact@mamagetzner.com in giving your order number or call us on the 0033 186655555.

We do not have preferential price for large quantities.

We practice low prices all year long, which is why the price is fixed at 13 € per meter, whatever the quantity ordered in order to treat all our customers on an equal footing.

Depending on the country you want to be delivered, delivery conditions may be different.

On the website you can pay by credit card (VISA, MASTER CARD, MAESTRO) or PayPal.

In our shop, you can pay by cash or credit card as well.

The delivery charges depend on the quantity, the destination and the chosen carrier. The best is to do a simulation on the website. On the payment page, once you have entered all the information requested you will see the exact amount of the delivery.

Be careful, customs fees can be requested for countries out from the European Union (for example Africa, the United States, Canada). The amount of these fees depends on the laws in force in the country concerned, inquire near the customs service of your country.

We deliver throughout Europe.

Delivery charges will be calculated at the time of payment, after the country and delivery option have been selected. For France, from 25 meters the delivery is free.

We are very fast when processing orders. You can make changes before paying for the order, but once you have made your order, we can not change or cancel it.
However, you can return any unwanted items to us subject to our return conditions.

If you want to send us an unwanted item you have the right, as long as it is within 28 days after purchase, and provided that ...

• Items were not worn or washed
• Items do not have traces of make-up

All refunds will be made on the means of payment used to pay for your purchase no later than:

• 28 days after receiving your return to our premises, or
• (if earlier) 28 days after receipt of proof that you have made a return

If you have received an incorrect / defective item, please contact our Customer Service department who will be happy to assist you. Do not forget to give them your order number.

Ah, and do not forget to keep a proof of sending, we will need it in case your package gets lost. If the post office in which you are returning refuses to provide you with one, take a picture of your stamped package.

Do not hesitate, since an account with us allows you to place orders without having to fill in your contact information every time.

For this to be created, just start selecting your items and set up your account when you finalize your order. Once the order is validated, the account is created.

To change your password, simply follow the link «Password Forgotten». An e-mail will be sent to you to explain how to change your password.

If problems persist, contact Customer Service.

You can change your information by logging into your account. Simply click on "Edit my information / Change my addresses". On this page you can change your personal information, password and address.

Make sure you enter the correct username and password to log in to your account. If you have forgotten your password, click on the «Forgot your password». To reset it.

If you wish to make an order of more than 300 meters, please contact our sales department at commande@mamagetzner.com