FAQs
At your service
-
FAQ
Where is my order?
An electronic correo will be sent to you so that your package is sent with the necessary information to keep you progressing.
You may also contact our Customer Service Department which may be helpful. Tenga en cuenta que en lagunas ocasiones la entrega can be done until 7 pm
How did I develop an article?
If you are interested in an undesired item, it will be shipped within 28 days of purchase, including...
- Items cannot be used or washed
- The articles do not contain makeup tips
All remittances must be taken into account by the means of payment used to purchase them sooner rather than later:
- 28 days after recibir regreso a nuestras instalaciones, o
- (if previously) 28 days have elapsed since you have received notice that a declaration has been made
If you have received an incorrect or defective item, please contact our customer service department that will be happy to help you. Please do not enter your child number.
Ah, we don't have to keep a safe shipment, we need to in case the package gets damaged. If the postal office in question refuses to provide you with a photo of your package sold.
How to choose your drawings?
We cannot show the motives because we have many different reasons and changes throughout the day. Para los colorses femeninos, los patrones son femeni nos (floridos, redondeados). For male colors, patterns are more small (triangular, quadruple).
You can inform us of the reasons that we simply wish to specify to have you pedido in the case reserved for this request "special request" at the moment of the page.
You can also receive a customer service message from contact@mamagetzner.com at your order number or call us at +33 (0) 1 86 65 55 55.
¿Cuales son les precios al por mayor?
We do not have preferential rates for large cantidades.
Practicamos low prices during all the year, because the price is fixed at 13 € by metro, it will be possible to contact all our customers in accordance with the conditions.
Depending on the country you are in, the shipping conditions may vary.
¿Cuales son sus medios de pago?
On this website you can pay with a credit card (VISA, MASTER CARD, MAESTRO) or PayPal.
At the store, you can pay in effect or with a similar credit card.
¿Cuanto hace entraga?
The food you want depends on the destination, the destination and the elegible transport. The best thing is to have a simulation in the situation. At the moment of the page, if you have included all the information, you will see the exact amount of the entry.
Please note that tax rates can be requested by European Union countries (e.g. Africa, United States, Canada). The amount of these prices depends on the eyes of the country in question, which applies to your country's tax service.
Can I modify my order?
So we can process quickly. You can make changes before you pay, but if you have made changes on your own, you cannot change or cancel them.
Without embargo, you may devolve any article not intended for our customers subject to our new conditions of devolution.
-
ENTREGA
Where is my order?
An electronic correo will be sent to you so that your package is sent with the necessary information to keep you progressing.
You may also contact our Customer Service Department which may be helpful. Tenga en cuenta que en lagunas ocasiones la entrega can be done until 7 pm
In which countries are entregas?
We deliver to all of Europe.
The shipping costs will be calculated at the moment of the country, after you have selected the country and the business option. In France, from 25 meters the entry is free.
-
ORDER
Where is my order?
An electronic correo will be sent to you so that your package is sent with the necessary information to keep you progressing.
You may also contact our Customer Service Department which may be helpful. Tenga en cuenta que en lagunas ocasiones la entrega can be done until 7 pm
Can I modify my order?
So we can process quickly. You can make changes before you pay, but if you have made changes on your own, you cannot change or cancel them.
Without embargo, you may devolve any article not intended for our customers subject to our new conditions of devolution.
If there is a request for your doctor, who should contact you?
If necessary to complete or arrange an order, if you wish to interchange a product, please contact our customer service at serviceclient@mamagetzner.com (specifically on your order number)
-
RETURN
How did I develop an article?
If you are interested in an undesired item, it will be shipped within 28 days of purchase, including...
- Items cannot be used or washed
- The articles do not contain makeup tips
All remittances must be taken into account by the means of payment used to pay your purchase sooner rather than later:
- 28 days after recibir regreso a nuestras instalaciones, o
- (if previously) 28 days have elapsed since you have received notice that a declaration has been made
If you have received an incorrect or defective item, please contact our customer service department that will be happy to help you. Please do not enter your child number.
Ah, we don't have to keep a safe shipment, we need to in case the package gets damaged. If the postal office in question refuses to provide you with a photo of your package sold.
-
CUENTA
How to create a count?
No one, there is only one item with nosotros that allows you to carry out services without having to report your contact information every time.
Before this is created, try to select your items and configure your cues when you need them. Once the order has been validated, the cuenta will be created.
How can it be restored in the opposite direction?
To change your contrast, simply say "Oold Contrast". Please use an electronic correo to explain how it changes on the contrary.
If problems persist, contact our Customer Attention Service.
How does my information change?
You can change the information included in your cues. Simply click on “Edit my information / Change your directions”. This page can change your personal information, contraseña and direction.
Why can't you access my cuenta?
Please enter the number of users and the correct contrase to start the session on your cue. If you have an image on the opposite side, click on the link "Oold on the opposite side". . To remain stable.
-
Contact us
Commercial Service
If you want to travel more than 300 meters, please contact our sales department at command@mamagetzner.com