FAQ
What is The Mama Getzner brand?
We founded MAMA GETZNER with the aim of providing our customers from all over Africa with the highest quality Bazin fabric. We exclusively sell Getzner® Bazin because we want a fabric that retains its luster throughout the life of the garment your tailor creates for you. The process that makes Getzner® Bazin so brilliant and comfortable to wear, even in intense heat, is a natural and authentic process developed by the Getzner® brand. The unique patterns and colors selected by our experts make your Bazin a true luxury item.
What to do with Bazin Getzner fabrics?
Getzner® Bazin fabrics are perfectly suited and recommended for creating magnificent boubous, offering both radiance and comfort while blending current trends with respect for tradition. Our fabrics are widely used for weddings, baptisms, and religious holidays (Tabaski, Korité, Ramadan, etc.). They can also be used for interior decorating, such as making curtains, tablecloths, and cushions.
They can just as easily be worn on a daily basis for a style that is both casual and sophisticated.
Certified authentic Getzner®️ and made in Austria.
What fabrics are sold?
We sell Getzner bazin, on the site you can find the Super Magnum XL, Super Didon and Madame Getzner collections.
In stores you can find the same collections and Annour, Wifi, Bayfall Ndiakhass 100% cotton fabric, VIP London/ President, Fokus Gold, 2 Tons and Off-white.
Where can I buy Mama Getzner fabrics?
You can buy Mama Getzner bazins on the official website www.mamagetzner.com , as well as in boutiques in Paris located at 44 and 50 rue Polonceau, 75018 Paris, metro Château Rouge / Barbès. Telephone number: +33186655555
We also have a store in New York City located at 253 West 116th Street, New York, NY 10026, Harlem. Phone number: +1 212-866-3087
When are the shops open?
Our Paris stores are open Monday to Friday from 10am to 7pm and are closed on Saturdays and Sundays. Occasionally, stores may be open on special occasions; follow us on social media to find out!
The New York store is open Tuesday through Saturday from 11am to 7pm and closed on Sunday and Monday.
Are Mama Getzner fabrics available in all sizes?
On our website and in stores you can buy fabric coupons ranging from 1 meter to 10 meters.
What are the different collections?
There's the Super Magnum XL collection; you can choose the type of pattern: women's, men's, or unisex. It costs €14 per meter.
The Super Didon collection features the same patterns and fabrics as shown in the photo, as does the Madame Getzner collection, also designed for women. The price is €20 per yard.
How do I buy in bulk?
We start wholesale orders from 300 meters; you can email us at contact@mamagetzner.com or call us on 0186655555 for more details.
Are Mama Getzner fabrics ethically manufactured?
Yes, Mama Getzner is committed to ethical and sustainable production. The fabrics are made in Austria. The brand uses high-quality African fabrics, adhering to ethical and environmental standards.
How can I contact Mama Getzner customer service?
You can contact Mama Getzner customer service by sending an email to contact@mamagetzner.com , filling out the contact form, or by phone at 0186655555. Customer service is available Monday to Friday from 10am to 6pm, excluding public holidays.
What is Mama Getzner's return policy?
If you are not satisfied with your purchase, you can return it within 14 days of receiving your order. Returned items must be in perfect condition and in their original packaging. Return shipping costs are your responsibility.
If you wish to return coupons to us, simply:
1. Pack the parcel securely
2. Entrust your parcel to the chosen carrier
3. Track your return shipment using the tracking number provided by the carrier service.
Here is the return address:
MAMA (EMMAYLI)
189 RUE D'AUBERVILLIERS, platform A, Building 28/26
75018 PARIS - FR
Tel: 01866555555
Email: contact@mamagetzner.com
Once we have received the package, we can either exchange the coupons or refund you.
Does Mama Getzner offer international delivery?
Yes, Mama Getzner offers worldwide shipping. Shipping costs vary depending on the destination and the weight of the order.
To find out the exact delivery cost, you need to simulate an order on our website. www.mamagetzner.com
Simply add all the desired items to your basket, fill in the delivery information, choose the carrier as you will have several options and you will know exactly the price based on all these conditions.
Delivery takes between 2 and 5 days for France and Europe!
You can also choose express delivery in 1 to 2 days.
The carriers are Chronopost, Colissimo, UPS and DHL.
Are there any customs fees? Who has to pay them?
Customs duties are not included in the order price or the delivery price. Customs duties vary from country to country and are payable by the customer in addition to the order amount upon delivery, if applicable. No refund will be issued if the customer refuses to pay customs duties; in this case, the order will be forfeited.
How can I stay informed about new products, arrivals and offers from Mama Getzner?
You can subscribe to Mama Getzner's newsletter by signing up here.
On social media:
Instagram: https://www.instagram.com/mamagetzner/
Facebook: https://www.facebook.com/mamagetzner
Are Mama Getzner bazin fabrics available in all colours and patterns?
Mama Getzner offers a wide range of colors and patterns for its bazin fabrics. The patterns are often inspired by nature, traditional African symbols, and current fashion trends.
How can I choose the patterns for my Mama Getzner bazin fabrics?
The choice of pattern depends on your personal preferences and the intended use of the fabric.
At MAMA Getzner, we have a multitude of different designs, which is why you cannot choose the design on the internet.
However, you can choose the kind Choose the designs you want by selecting Men's, Women's or Mixed!
It's important to know that feminine patterns tend to be large flowers, rounded shapes... For masculine patterns, the designs are smaller, angular, geometric...
Mixed patterns can be suitable for outfits for a couple or for a family, for example.
If you have a specific request, please send us an email to contact@mamagetzner.com following the placement of your order.
How can we pay?
On the website you can pay by Visa or Mastercard credit card, in one, two, or three installments. You can also pay by PayPal.
How can I use the gift card?
The gift card can be purchased on the website here and you can use it on the website or in store!
How do I place an order on the website?
On our site www.mamagetzner.com It's very simple.
You choose the colours, the number of metres for each colour and then the type of pattern (Men's, Women's, Mixed).
Once your basket is validated, you need to log in to your Mama Getzner customer account or you can create one.
You fill in all the information necessary for the delivery of your order.
Following this, the Mama Getzner website offers you different delivery methods; you will need to choose the one that suits you best and you can proceed to payment.
Payment can be made by credit card or PayPal.
How many meters of fabric do I need to order for an outfit?
Here is our size guide:
If you need specific details, you can consult your tailor who will be able to advise you much better based on your body shape and the outfit you want.